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Millard Roofing is a business that demonstrates professionalism, knowledge, high integrity and persistence! Justin A. dealt with the insurance company from the beginning to the end of the project. His patience in answering my multitude of questions was amazing and his knowledge and explanations were extremely thorough. I also appreciated the great communication from the office with a phone call determining start date of project and another call when the crew was cleaning up! This company is family owned. The Millard Roofing staff is responsible and respectful and I am so grateful for all of their help after the hailstorm.
They are good when you have a big project, but seem uninterested with small work. They replaced our roof, gutters, and downspouts after a hail storm and they made good money on the project. However, one of the downspouts they installed was measured wrong and it has created an erosional feature next to our house. I called and they sent someone to look at it. Then, I didn't hear back from them. Called back a few times and they haven't followed up since.Like I said, good with big ticket projects, but not great with follow through.
Jim Eggers and the Millard Roofing Team took over a troubling situation with our Insurance Provider and repaired all of the storm damage on our Home. Their communication through out the entire process was also great! I would recommend them for any roof/gutter repair situation.
We Used Millard roofing for storm repair. They were grat to work with a did a great job restoring our home to better than it was before. The office team and sales people are very responsive and answered any questions or concerns i had promptly. I would highly recomend Millard Roofing for any of your homes exterior needs!
Millard Roofing is excellent. All of their employees are professional, prompt, provide excellent analysis, and workmanship is outstanding. I won't consider any other company to work on my home for my roof, gutters, or attic venting.
Would like to Thank Mr Bunner for his outstanding work ethic. He kept us informed with the progress of the project. Letting us know how things were going with insurance company. It took awhile because insurance company was holding back but Mr Bunner pushed thru and work is soon to start.Thank you Cole for representing us , your client. You did so always with a smile and great attitude.Thanks again,Mr Davis Singles snd Jackie Bradshaw
Cole came out and inspected my roof and siding. He got my insurance to replace the roof and siding and they made it stress free. They called and did all the talking to the insurance company and made sure the insurance company was following local regs and laws to replace everything that needed to be. I will be calling them next time I have any issues with my roof or siding.
Excellent job, well done! Great service and communication during the repairs and replacement.
The experience was even better than the advertisements promised. At a time the house was being sold they new exactly how to handle the situation. They went above and beyond in every way.
The process of identifying storm damage is not something a homeowner knows how to do. When I called Millard Roofing they took the time necessary to inspect our entire property and point out the damage not easily seen! When working with our insurance company Millard Roofing was professional and their expertise was evident. We are extremely grateful for the commitment to provide excellent service! Cole, Jayme and the entire team went above and beyond! I highly recommend Millard Roofing! My home was transformed!
When hail damaged our roof, gutters and windows and water came through the holes in the roof, we turn to Millard Roofing. They dealt with our insurance company to get everything worked out so that we did not have to.We were very pleased with the work, which included a new roof, new gutters, many new windows, all new siding, complete exterior painting, and some interior painting. They kept us well informed of when various work would be done and worked with us on shingle colors and paint colors. They did an excellent job and we would use them again if the need should arise.
Millard Roofing replaced the roof, gutters and window wraps on my home. The entire team was professional and friendly and did an excellent job. Josh and Jayme made the process easy and the crews that performed the work were friendly and got the work done quickly. They also did a great job cleaning up after the work was completed. If needed I will hire them again.
I would highly recommend Millard Roofing & Gutter! Our roof, gutters, and patio door were damaged from hails. We were happy and lucky to have MRG work hard on the project. Everyone was very kind and professional, especially Don and Dylan who were very friendly, patient and thorough in explaining the details from inspection, insurance claims, and installation. Really appreciated them and the quality jobs they did. I would definitely have them work on our house again. George
Cole, Josh and the entire team at Millard Roofing did and incredible job for me and my business. They got the roof fixed at almost no cost to me and our tenants were able to continue operating the entire time. Would give 10 stars if I could.
These people are miracle workers who are also great people. Best in the biz.
Exelente muy buen trato al cliente maravilloso un personal de equipo eficientes
We received services from Millard Roofing to replace our roof, gutters and windows and siding. They were professional and efficient. We received calls to give us dates of installation and reminders calls as well. They picked up everything quickly after installing the roof and the installers were polite and professional. I highly recommend their services to anyone. You will be pleased with their work.
I wanted to post a long and thoughtful review of the work we had Millard Roofing do for us. Until last year, we had never made an insurance claim on any of the houses we have had over the last 22 years. Hail damage is a lot more complex than people think and there are good insurance adjusters, bad insurance adjusters, bad roofing companies and good roofing companies.Our goal in making the insurance claim was to get our house back to normal with no damage in the most fair and reasonable way possible. We weren't looking to hire the lowest cost roofing company, so we could pocket some or most of the insurance money. We wanted the work done professionally and correctly.After the inspection from Millard Roofing and Farm Bureau Insurance, we had roof damage, gutter damage, and 8 windows that were ruined.When you sign on with Millard Roofing, you agree to let them deal with your insurance company on your behalf. Some people don't like this, but for us, it made sense since they are experts and we are not.On to the work:Positives:-After hail storm they were quick to respond and quick to confirm we had damage.-Initial assessment was done by Jim and Tim. They both were great.-Once work started, they were very communicative. I received a phone call literally every day around 4:00 from our project manager Jayme giving me an update on the work done that day, and work being done the following day.-Work was done very professionally, and after every stage, an inspection took place to confirm work was done. When my roof was finished, Jim inspected the roof, and showed me 12 shingles that were done incorrectly, and were replaced. Very detail oriented.-When you need windows replaced, there are two ways to do it. 1) cut your windows out with a hacksaw, put in replacement windows and caulk them. 2) remove siding, install windows with factory sealed “fins” which is how your builder installed your windows. Insurance companies prefer you do #1. The correct way to do the work is #2. Millard Roofing advocates on your behalf for #2.-Each of the subcontractors I talked with has worked with Millard Roofing for 10+ years. That matters.-Their work comes with a 5 year guarantee on labor and materials. Everyone else is 1 year.Bumps in the road:-When windows were installed the interior woodwork wasn’t finished to our expectations. They came out immediately and made the subcontractors redo it all. It was then finished perfectly.-Roofers brought their waste trailer on my driveway and cracked my driveway. Millard Roofing immediately agreed to have it taken care of.-Insurance company denied claims to replace non matching parts of my siding. It took a few month to resolve, but it was resolved.In summary, Millard Roofing was great to work with. The process required patience from all sides. It is what it is. Working with Jayme, Tim, and Jim has been excellent. I have referred them to several other customers, who have had a similar experience.5 stars.